Messages & files
Use Search to find a person or conversation. Select New to start a conversation.
Use Attach beside the message box to send a file or photo. On a computer, you can also drag a file into the conversation. Wait for the upload to finish before closing the app.
If a message or file fails to send, check your connection and use the retry control beside the failed item.
Voice & video calls
Use the voice or video button at the top of the conversation. Allow microphone or camera access when prompted, then choose your devices in the call controls.
If someone cannot hear or see you, check that the correct microphone or camera is selected and is not muted. Leave the call using its end-call control.
NetExperts AI is a text assistant and cannot answer voice or video calls.
Who can read chat history?
In conversation settings, membership controls determine who can join. History settings determine which messages those people can read.
Members (full history) lets people who join read earlier messages. Members since invited limits them to messages from their invitation onwards.
Changes apply to new messages. Earlier messages retain their previous visibility. A public-history setting, where offered, also permits people outside the conversation to read those messages.
Your conversations and files are stored on the NetExperts service. Signing in on another device does not require a verification code or a recovery key to read your available history.
Your account
Sign in using your My NetExperts account. If you are already signed in to My NetExperts, Messenger can reuse that session.
Open Settings > Account > Manage account to manage your details. Devices lists where you are signed in and lets you sign out a device you no longer use.
For help with a NetExperts service, describe the issue to NetExperts AI. It can prepare a support ticket, confirm your email address and phone number, then send it to the team after you approve the summary. The assistant is currently in beta.